Pattillo Construction and Management (Stone Mountain, GA) is largest private industrial property owner in the southeastern US. Pattillo had Lease and Property Excel files scattered across its network. They wanted to replace these with a centralized and automated system to work with their Timberline Property Management system and GL. Pattillo had tried off the shelf solutions without success because of their unique and demanding needs that these systems did not meet. They contracted with us, we added major enhancements to our base product, we had the system in production in 2 months, and in 4 months it was running perfectly with everything they wanted. It’s been in production and near flawless since 2002, now in an efficient Citrix environment that allows inexpensive netbook vs notebook usage. We far exceeded their expectations, on budget. No user manual was necessary, because it’s easy to use. Pattillo is a much leaner, more efficient and better informed company because of their switch from XL. We added tremendous value to their company.
In researching and deploying reporting solutions, most CRE companies spend hundreds of hours analyzing proposals, building specs, processing change orders, and in the end get what most of their competition has. Pattillo had researched these COTS solutions before meeting us. After a 30 minute demo at a Realcomm trade show, they knew our flexible CRE SQL database structure could work. We got started a week later with our ‘cancel at anytime’ contract. We built the model on our server, and moved it to their server 30 days later. 3 months later we were mostly done. After we entered production, Pattillo entered both complaints and new feature requests in the built in request log, efficiently documenting and quickly resolving over 450 change requests. This log automates actionable communication within the team, eliminates meetings and inefficient verbal communication, and facilitates the ongoing pursuit of the more efficient process. We built REMBASE together over the Internet using a gotomeeting like tool, and we first visited their Georgia HQ after perfect execution. We made REMBASE accessible to maintenance workers, increasing efficiency by requiring fewer trips to the main office, and we automated their time card and billing process via seamless linkage to work orders, down to changing the locks or HVAC filters. We prioritized and documented their actions and and processes via our integrated work flow tool, including new tenant move-in, lease modification, property sale, space available, lease renewal. Pattillo’s website’s vacant space availability and features come from REMBASE. In January and February, 2009, we retooled REMBASE to account for Pattillo’s new management structure. It’s been a fun, exciting and ongoing journey. They love it and they depend on it. 2002 - Present. Call Lisa Rhudy, 770 200 3643.
NAIOP (National Association of Industrial and Office Parks), Herndon, VA. We deployed the workflow / process module for NAIOP for enhanced planning and logistics. Since 2000.
We also automated the XL files of a fortune 500 super regional mall operator, including all budgeting, variance reporting, occupancy schedules, sales reports, cam, tax and food court year ends, 10K and Q lease expiration, straight line rents. 1994 - 2005.
